Last Updated: [28/07/2024]
At SoulVibe, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using SoulVibe, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.
1. Information We Collect
1.1 Personal Information When you register on SoulVibe, book an experience, or contact us, we may collect personal information, including:
- Name
- Email address
- Phone number
- Payment information (processed securely and not stored by SoulVibe)
- Any other information you voluntarily provide
1.2 Non-Personal Information We may also collect non-personal information about your use of the platform, such as:
- Browser type and version
- Operating system
- IP address
- Pages visited and the time spent on them
- Referring website
1.3 Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, understand usage patterns, and provide personalized content. You can control cookies through your browser settings, but disabling them may affect your use of certain features of the platform.
2. How We Use Your Information
2.1 To Provide and Improve Our Services We use your personal information to:
- Process your bookings and payments
- Communicate with you about your bookings and our services
- Provide customer support
- Personalize your experience on SoulVibe
- Improve our website, services, and user experience
2.2 To Communicate with You We may use your contact information to:
- Send you updates, newsletters, and promotional materials (you can opt-out at any time)
- Respond to your inquiries and feedback
2.3 For Security and Legal Purposes We may use your information to:
- Protect the security and integrity of our website and services
- Detect and prevent fraud or other illegal activities
- Comply with legal obligations and enforce our terms and conditions
3. How We Share Your Information
3.1 With Service Providers We may share your information with third-party service providers who perform services on our behalf, such as payment processing, email communication, and website analytics. These service providers are required to protect your information and use it only for the purposes we specify.
3.2 With Experience Providers When you book an experience through SoulVibe, we may share your contact information with the relevant experience provider to facilitate your booking and ensure a smooth experience.
3.3 For Legal Reasons We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
3.4 In Business Transfers If SoulVibe is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and ensure that the new entity continues to protect your information as described in this Privacy Policy.
4. Your Rights and Choices
4.1 Access and Update Your Information You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.
4.2 Opt-Out of Communications You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by contacting us. Please note that even if you opt-out, we may still send you non-promotional communications related to your bookings and use of our services.
4.3 Data Retention We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
5. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Children’s Privacy
SoulVibe does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the date at the top of this page. Your continued use of our services after any changes signifies your acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
SoulVibe Email: inifo@gosoulvibe.com Phone: 329 9690456 Address: Via Calabiana 6, Milano
Thank you for trusting SoulVibe with your personal information. We are committed to protecting your privacy and providing you with a secure and enjoyable experience.